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Maybe Michael Palin and a Cart would be Enough?

March 8, 2010 6:32:19.452

Sometimes an act of stupidity wanders all the way over to just plain idiotic - a woman's father dies, so she's in the process of cleaning various estate things up, and gets to disconnecting the phone service. She goes so far as to send a copy of the death certificate to Verizon, and gets this reaction:

It seems Lacy did not have her father's PIN (personal identification number) to access the account. So the representative refused to help her.
"Well, there's nothing else I can do for you," the representative said before laughing and hanging up the phone.

This is what you get when you've elevated process above everything else. Fear of making a mistake leads to acts of mindless stupidity instead.

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posted by James Robertson

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