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The XBox Side of Microsoft Understands Customer Service

September 29, 2011 20:47:01.159

A few weeks ago, my XBox Live account was blocked after a hacking event - someone managed to buy 10,000 MS points through my account. Microsoft was really good about things - they blocked the purchases (when I called my credit card company the charges had been reversed already), and, once the account was restored (today), they gave me:

  • 2 months pre-paid XBox Live
  • 800 Microsoft Points

They were really nice on the phone when I dealt with them, too. Heck, it doesn't even look like I've lost any of the achievements I picked up while I was offline, and the emails said that would happen. All in all, it went pretty well.

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posted by James Robertson

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